At 1bet, your privacy is more than a legal obligation — it is our moral responsibility. This document clearly and transparently explains how we collect, use, protect, and manage your personal data as a member of our platform.
Our six core commitments to protecting your personal data
All data transmitted between your device and our servers 1bet protected with 256-bit SSL encryption — the same security technology used by Maybank, CIMB, and Malaysia's leading banks.
1bet has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. Your data is not our product.
You have the full right to access, correct, transfer, or request the deletion of your personal data. Simply contact our team and we will respond within 14 business days.
Your data is stored on servers protected by multi-layered firewalls and regularly audited by independent security parties. Access to player data is restricted to staff who require it in the course of their duties.
You can manage your communication preferences at any time — choose the types of notifications you wish to receive and the channel you prefer, whether email, SMS, or in-app notifications.
1bet fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation, ensuring that the processing of your data is lawful and ethical.
This Privacy Policy is published by 1bet, an online Sports Betting and casino platform serving Malaysian players. This document explains in detail how 1bet collect, store, process, use, and protect the personal information you provide when registering for and using our services.
This policy applies to all users of the platform 1bet — including website visitors, registered members, and all individuals who interact with any of our services via our website, mobile app, or official communication channels. By registering for or using the 1bet, you agree to the terms of this Privacy Policy.
We at 1bet takes our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We are committed to processing your data lawfully, transparently, and responsibly at all times. If you have any concerns about your privacy, our team is available through 24/7 customer support in Bahasa Melayu.
1bet only collects data that is strictly necessary to provide you with a safe, high-quality service. Below are the categories of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Identity verification (KYC) |
| Contact | Phone number, email address, postal address | Communication & notifications |
| Financial | Payment methods (TnG, GrabPay, DuitNow, FPX), transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, browser, log data | Security & troubleshooting |
| Usage | Betting history, games played, activity patterns | Personalise experience & security |
We adhere to the principle of data minimisation — collecting only information that is strictly necessary. 1bet does not request sensitive information such as your online banking password. If anyone claiming to be from 1bet asks for such details, please report it to our support team immediately.
Every piece of data we collect has a clear and legitimate purpose. 1bet use your personal data for the following purposes:
We will not use your data for purposes other than those stated above without obtaining your prior consent. You will be given adequate notice of any material new uses.
1bet does not sell or disclose your personal data to third parties for their marketing purposes. However, in the course of operating the platform, we may share data with selected parties in the following situations:
All third parties that receive your data from 1bet are bound by data processing agreements that require them to protect your information to the same or higher standard as our policy. We select partners carefully and review their privacy practices on a regular basis.
Protecting your data is the highest priority at 1bet. We implement comprehensive layers of security to ensure your data is always protected:
While we take all reasonable steps to protect your data, no system is 100% impenetrable. In the event of a data breach that affects your information, 1bet will notify you and the relevant authorities within 72 hours as required by law.
Platform 1bet uses cookies and similar tracking technologies to enhance your experience and maintain platform security. Below are the types of cookies we use:
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 1bet. We recommend accepting cookies for the best experience.
Under Malaysia's Personal Data Protection Act 2010 and our policy 1bet, you have the following rights regarding your personal data:
Request a copy of all data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data when there is no longer a legitimate reason to retain it
Object to the processing of your data for direct marketing purposes
Request your data in a portable format
Request restriction of processing under certain circumstances
To exercise any of the above rights, please contact us at privacy@1bet-app.net or via 24/7 customer support. We will respond within 14 business days from the date your request is received. Identity verification may be required before we process your request.
1bet only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by law:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. You may request account closure and data deletion at any time by contacting our team.
Platform 1bet is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors. Our registration process is designed to identify and reject sign-ups from underage individuals.
Should we discover that we have inadvertently collected data from an individual under the age of 18, we will take immediate action to delete that data and close the associated account. If you believe your child has registered an account, please contact us immediately at support@1bet-app.net.
1bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new technologies, or legal requirements. When material changes occur, we will:
Continued use of the platform 1bet after the effective date of the amendment will be considered acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account without any penalty.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1bet handles your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy enquiries within 14 business days. For more serious complaints, you also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the prescribed procedures.
Your data is protected, your privacy respected. Join over 85,000 Malaysian players who already trust 1bet. Register today and claim your Welcome Bonus of up to RM 1,888.
* Gambling is strictly for individuals aged 18 and above. Please play responsibly.